Policies

Shipping Policy

Please contact me for shipping rates and carriers. Local delivery may be arranged for a fee. Pick up at the studio in Hatchet Cove is free.

Return & Exchange Policy

All sales are final. 

Each piece is handmade and unique, so all sales are final.

If your item arrives damaged, please contact me within 48 hours of delivery with photos of the piece and packaging. Return the piece in the original packaging and I will offer a replacement (if available) or a refund. Return shipping is the responsibility of the customer.

Privacy Policy

Hatchet Cove Pottery respects your privacy and is committed to protecting your personal information.

Information I Collect

When you visit or make a purchase from my store, I may collect:

  • Name, billing and shipping address
  • Email address and phone number
  • Payment information (processed securely through third-party providers)
  • Order details and purchase history
  • Device information (such as IP address, browser type, and how you interact with the site)

How I Use Your Information

I use your information to:

  • Process and fulfill orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and ensure security

Sharing Your Information

I only share your information when necessary to operate my business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting (Shopify)

I do not sell or rent your personal information.

Shopify

My store is hosted on Shopify. They provide the online platform that allows me to sell our products. Your data is stored through Shopify’s secure systems and databases.

Payment Processing

Payments are handled securely through Shopify and its payment providers. I do not store your full payment details.

Cookies

My website uses cookies to improve your browsing experience. Cookies help me:

  • Remember your cart and preferences
  • Understand how visitors use the site
  • Improve performance and functionality

You can choose to disable cookies through your browser settings.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time.

Data Retention

I keep your order information for my records unless you request its deletion.

Changes to This Policy

I may update this policy from time to time to reflect changes to my practices or for legal reasons.

Contact

For questions or requests regarding your personal information, please contact:
Tonya Stanley
Hatchet Cove Pottery
hatchetcovepottery@gmail.com

Terms of Service

This website is operated by Hatchet Cove Pottery. By visiting our site and/or purchasing from us, you agree to the following terms.

Products

Each piece is handmade and may vary slightly in size, shape, and finish. These variations are part of the work and not considered defects.

Pricing

All prices are listed in Canadian dollars (CAD) and are subject to change without notice.

Orders

I reserve the right to refuse or cancel any order at my discretion. If an order is cancelled after payment, a full refund will be issued.

Shipping

Orders are processed within a reasonable timeframe. Delivery times may vary depending on location and carrier. Hatchet Cove Pottery is not responsible for delays once the item has been shipped.

Returns & Exchanges

Please refer to our Returns & Exchanges Policy. Damaged items must be reported within 48 hours of delivery.

Use of Website

You agree not to use this site for any unlawful purpose or to violate any laws in your jurisdiction.

Intellectual Property

All content on this site, including images, text, and designs, is the property of Hatchet Cove Pottery and may not be used or reproduced without permission.

Limitation of Liability

Hatchet Cove Pottery is not liable for any indirect or incidental damages arising from the use of our products or website.

Governing Law

These Terms are governed by the laws of Newfoundland and Labrador and the laws of Canada.

Changes to Terms

I reserve the right to update or modify these Terms at any time.

Contact

For questions about these Terms, please contact:
Tonya Stanley
Hatchet Cove Pottery
hatchetcovepottery@gmail.com